Beanstalk HQ Policies and Guidelines

Welcome to Beanstalk HQ! We’re thrilled to have you as part of our family-friendly coworking, social space and playcafe, where we strive to support parents and caregivers in a warm, safe environment. Designed to be flexible and inclusive, Beanstalk HQ offers supervised play for children, spaces to work or relax, and event hosting for memorable gatherings. Please keep in mind that while we offer supervised play, Beanstalk HQ is not a daycare; we focus on providing spaces where parents can stay nearby.

Parental Presence: Parents or guardians are required to remain on the premises at all times while their children are present in the facility.

  • Core Hours (Supervised Play): During core hours, your little ones can explore and grow under the gentle guidance of our experienced team. These hours are designed for parents who need safe play environment for their children while they focus on work, socializing or personal matters.

  • Non-Core Hours (Unsupervised Play): Outside of our core hours, we sometimes offer a self-serve environment where parents are responsible for supervising their children. It's ideal for families who love to play together or connect with other families in our community.

We want every guest—both parents and children—to have a safe, enjoyable, and productive experience at Beanstalk HQ. Below, you'll find our policies covering memberships, playspace rules, cafe guidelines, and more.

📌 Click on each section to expand and view the details.
❓ Have questions? Contact us at support@beanstalkhq.com

Health, Safety & Security

    • Illness Policy: To help everyone stay healthy, children who have had a fever, vomiting, or any contagious symptoms in the last 24 hours should remain at home. If a child exhibits signs of illness, they will be kindly asked to leave to help protect the health and well-being of others.

    • In the event that a child exhibits signs of illness while at Beanstalk HQ, we will kindly inform the parent or guardian and ask that they leave the premises to ensure the safety and well-being of all our guests. We appreciate your understanding and cooperation in helping us maintain a healthy environment for everyone.

    • Hand Hygiene: We require hand sanitizing before entering the play area and encourage handwashing after eating or using the restroom.

    • ID Verification: A secure check-in system with photo ID is required for all adults.

    • Grippy socks: For safety and to ensure the best experience in our playspace, all children are required to wear grippy socks while playing. Grippy socks can either be brought from home or purchased as an add-on at checkout.

    • For the safety and security of all children, a matching wristband with a unique number will be assigned to both parents/guardians and children during check-in. At pick-up, we will ensure that the wristbands match before any child is released. This system helps ensure a smooth and secure experience for everyone.

    • To ensure smooth transitions between shifts and allow ample time for everyone, parents will be notified 15 minutes prior to the shift end. This will give you time to get ready to pick up your child and speak with our staff about your child’s day. We're here to provide any updates or answer questions to make your experience as smooth as possible.

    • We understand that as parents, you want to stay connected with your child. To provide peace of mind, we offer a live feed video from the supervised playspace, so you can keep an eye on your little one while enjoying the café or co-working space nearby. Your child's safety is our priority, and we aim to create an environment where you feel secure and comfortable.

    • We have a zero-tolerance policy for bullying or aggressive behavior to ensure a friendly environment.

    • Our team uses positive reinforcement to foster good behavior and will keep parents informed of any issues

    • At Beanstalk HQ, we work together to ensure a positive and enjoyable experience for all. If any behavioral concerns arise, parents will be promptly informed and kindly asked to help resolve the situation. Our goal is to maintain a welcoming space where all families can thrive.

    • To maintain a positive environment for all, if a child is experiencing adjustment issues, such as loud screaming or disruptive behavior, parents may be asked to leave if the disruption persists for more than 10 minutes. This policy ensures a comfortable and enjoyable experience for everyone at our work and play café.

    • We respect your family’s privacy and adhere to all required privacy standards.

    • To protect the privacy of all children and families, we ask that you refrain from photographing children other than your own unless you have prior consent from their parent or guardian.

Cancellation Policy

    • To ensure fair access to our services, we have a 24-hour cancellation policy for session passes:

      • Cancellations: Must be made at least 24 hours prior to the scheduled session.

      • Late Cancellations: Any cancellation within 24 hours will result in the forfeiture of the session pass. No refunds or rescheduling will be offered.

      • No Shows: Failure to attend without prior cancellation will also result in the forfeiture of the session / co-working pass.

      Thank you for your understanding.

  • We understand that plans can change, and we’re happy to work with you to find the best solution!

    • Cancel with Confidence – If you need to cancel your party, you can do so up to 30 days before your scheduled date for a full refund of your deposit.

    • Flexible Rescheduling – If you need to cancel less than 30 days before your event, we’re happy to offer a one-time reschedule within 6 months at no extra cost. If the party is not rescheduled within this timeframe, the deposit will be forfeited.

    • Last-Minute Cancellations – If a cancellation happens within 4 business days of your event, we won’t be able to refund the deposit due to the preparations already in place.

    We appreciate your understanding and look forward to celebrating with you soon! 🎉

Area Specific Policies

    • Age: We welcome children from 18+ months.

    • Safety First: The play area is grippy socks-only space for both children and adults—no bare feet or shoes.

    • Food-Free Zone: All snacks and drinks should be enjoyed only in the café area, away from the play area. If your child needs a snack or drink, please rest assured that we’ll notify you when it's time for a break. We aim to make the experience seamless and enjoyable for both children and parents.

    • Respect and Cleanliness: Be respectful of our play equipment, toys, and fellow patrons.

    • Parental Responsibility: If a child is struggling with safety rules or requires attention, our staff will alert the parent, and we kindly ask for prompt assistance.

    • Diaper Changing: Diaper changes should be done only in the designated restroom changing stations and parents are solely responsible for completing these diaper changes.

    Compliance with Policies

    • Those unable to comply with these policies or follow staff requests may be asked to leave the premises without refund.

    • Food and Beverage Guidelines

      • Outside food and drinks are not permitted in the café area.

    • Cleanliness and Courtesy

      • Please keep the café area tidy by clearing your table after use.

      • Dispose of waste and recyclables in the appropriate bins provided.

    • Noise and Ambiance

      • We strive to maintain a pleasant atmosphere; please keep conversations respectful of other guests’ experience.

    • Workspace Etiquette

      • Quiet zones are available for focused work, and we ask everyone to keep noise to a minimum in these areas.

      • Please use our designated phone booths for private calls or virtual meetings.

      • Respect others' workspaces by keeping personal belongings within your area.

    • Technology and Device Usage

      • Free WiFi is available for members and guests.

      • We may have additional accessories, such as monitors, keyboards, charging cables, and adapters. Please feel free to ask, and we’ll be happy to provide them if available.

Hosting Events

Beanstalk HQ hosts a variety of family-friendly events, including birthday parties for all age range, baby showers, corporate workshops, and community gatherings. Our team is here to help make your event special with flexible room setups, décor options, and support for seamless organization.

    • Reservations: Event bookings must be made at least two weeks in advance, and a non-refundable deposit is required to secure the date and time.

    • Cancellations: We ask for at least 48 hours’ notice for cancellations or rescheduling requests.

    • Payment Policy: The remaining balance is due on the event day.

    • Waiver: For all events hosted at Beanstalk HQ, a waiver must be signed on the day of the event. This helps us ensure that all participants are fully aware of our policies and can enjoy their event safely and responsibly.

    • Setup Time: Guests are welcome to arrive 30 minutes prior to the event for setup.

    • Decorations: Feel free to bring your own decorations (within reason), but please avoid confetti, glitter, and any items that may be difficult to clean up.

    • Clean-Up: To keep Beanstalk HQ welcoming for all, we kindly request that guests help keep the area tidy by disposing of waste in the designated bins. Our team will take care of any deep cleaning and resetting for the next guests.

    • Catering and Outside Food: Outside food and beverages are permitted with prior approval, except in cases where we offer in-house catering.

    • Allergy Awareness: To ensure everyone’s safety, we request that you avoid bringing food containing common allergens like peanuts unless specifically cleared with management.

    • Alcohol Policy: Alcohol is not permitted at Beanstalk HQ events or within any part of our facility. We strive to maintain a safe, family-friendly environment for all guests.

    • Supervision: Children must remain supervised by designated adults during private events.

    • All guests must finish their snacks or meals before entering the playspace to help keep it clean and safe for everyone.

    • Noise Control: Out of consideration for our members, we ask that music and noise levels be kept at a reasonable level.

    • Liability: Beanstalk HQ is not liable for any damage or injury occurring during events, so please ensure all activities are safe and supervised.

Feedback & Communication

  • We welcome feedback! Please feel free to share your thoughts via our online form or engage with our team in-person.

  • We have a formal complaint process to handle any concerns professionally, and we promise to address all issues fairly and promptly.

Thank you for respecting Beanstalk HQ’s policies!

We’re committed to making this space enjoyable, safe, and welcoming for everyone in our community. We look forward to creating great memories and positive experiences for you and your family!